Support

Check the FAQ

Perhaps your query is already addressed by one of our extensive FAQ entries.

Less Common Problems...

Nope, the FAQ had lots of information but my problem isn't covered there.

I don't have a Dropbox Account...

You can set up a new Dropbox account at any time. Either set one up via the app or via your PC, laptop or Mac. Go to www.dropbox.com and follow the signup procedure. Note your username (email address) and password for Dropbox. When you go back to the app, tap on Link Dropbox and you will be asked to enter the same username and password. This information is not saved by the app, only you and Dropbox know about it. Once linked, the app will remain linked until you change it.

The application has frozen...

Just press the home button on your iPad to close down the app. Double-click the home button to see the app list. Flick epiPRACT into 'oblivion'. Now tap on the epiPRACT icon. The application should start again exactly where you left off.

The iPad has frozen...

Don't panic. Just press and hold the home button together with the on/off button on your iPad. Wait until you see the Apple logo before letting go. The iPad should reset itself. Now tap the epiPRACT icon. The app should start again where you left off.

All my data is gone...

Don't panic. Have you got any backups? Navigate to Admin/Manage Data and pick the most recent backup. Tap Restore. No backup? Contact us, we may be able to help you recover your data...

When all else fails...